This is how we do it!
Reserving:
We have a vast decor collection just waiting to be rented for your next event. Browse our inventory or use our search bar for key words. If you are looking for something in particular please don't hesitate to message or chat with us, we are constantly purchasing new inventory and may not have it on our website yet. We suggest that you check out our gallery for inspiration.
After you make a list of your desired items chat with us or use our contact page with your item names and date of your event so we can tell you the availability of each item. Once you decide on the decor items for your event we will provide you an estimate for your review. Once your estimate is confirmed we can send you your invoice and an electronic rental agreement for you to sign. Your date will be confirmed once we receive a 50% deposit.
We offer free consultations so if you are not sure and maybe need to see it for yourself schedule one today! If you have any questions we are here to help make your special occasion unforgettable. 200.00 minimum on all orders.
Rental Duration:
Weekend orders may be picked up by appointment on Thursday between the hours of 12:00 pm- 4:00 pm and Friday between 10:00 am – 4:00 pm and are due back on Monday by appointment between 10:00 am – 4:00 pm. We are closed on Sunday.
Weekday orders may be picked up the day before an event and are due back the day following.
Please call with special circumstances or if you need special help.
Additional days incur an additional day's rental fee without prior approval.
Required Deposit/Paperwork/Minimum:
Rental and rental services require a signed Customer Agreement and 50% deposit. Final payment with changes, substitutions and final counts are due two weeks prior to the event. Some items may be ordered or customized just for your order- these orders may not be changed within six weeks of your event. The customized items will be designated on your rental order. 200.00 minimum on all orders. Major credit card information and copy of driver’s license needed at the time of Delivery or Pickup.
Picking Up and Returning Yourself:
Client must schedule an appointment for both Pick Up and Returning. If you cannot make your appointed scheduled time you must contact FMNA ASAP to reschedule. We are only open by appointment.
Pick Up and Returning Requirements:
Rentals must be picked-up in a secure vehicle. A valid driver’s license for the driver, a credit card and ID from the card holder must be on file. Items must be returned on your due date to avoid additional charges. Any items missing upon return are automatically charged for replacement or late fee (additional day). Client is to inform us upon arrival is something is damaged or missing.
Bulky order pick-up (columns, candelabras, etc.): Bulky orders must be picked-up in a full-size pickup with tailgate, moving blankets, and tie-downs. Customer is responsible for supplying own moving supplies. Pick-up trucks arriving in rainy weather or without appropriate supplies will be denied rentals and will not be eligible for a refund. Tarps are not acceptable as an alternative to an enclosed vehicle.
Small order pick-ups: small orders may be picked-up in a car or vehicle of choice, but all items must be in the enclosed portion of vehicle. No flat-bed trailers allowed for ANY order, no exceptions. Any client arriving in a flat-bed trailer will be denied rentals and will not be eligible for a refund. You may request a last-minute delivery and we will do our best to accommodate you, but there are no guarantees.
Client Set-up:
If you opt to perform the set-up yourself, all rented items including accessories and small parts must be placed back into proper containers, and cleaned if necessary (example: candles, candle holders, petals, table crystals, and vases). Please do not leave water in your vases and do not discard small, rented items. All vases, containers, boxes, totes, and packing materials must be returned to avoid replacement fees.
Late Returns:
If items are returned late, the customer will be charged for an additional day. If items are not returned within three days and customer is not able to be reached, replacement fees will be assessed and charged to the credit card on file. Communication is important.
Delivery and Retrieval:
We offer delivery, Set Up, Take Down and Retrieval Services for our Specialty Decor Items. These services allow our clients to rest easier knowing they don't have to spend the hours required to navigate the logistics or be held responsible for any damages during the moving process.
Our delivery/retrieval charges begin at $100.00 plus mileage.
The delivery fee is calculated based on the number of items, bulkiness, and delivery location. Fees are assessed based on a two-trip basis (one to deliver and one for retrieval). If additional trips are required, you will automatically be billed. If your ceremony and reception are in two separate locations, additional delivery fees will apply.
Delivery includes drop off on Friday or Saturday and Retrieval on Monday. Same day retrieval or retrievals after 5 pm incurs additional fees. Items must be stored indoors, in a secure location until time of retrieval. If items are not available or accessible upon retrieval, another day's rental fee will be charged, and the customer may return the items or schedule another retrieval time. If you, the renter, will not be available during retrieval, it is your responsibility to coordinate with the venue to ensure all items are gathered together in correct location. If customer has elected to not pay for setup charges, then you must provide all setup. If customer elected for no tear down, then all items must be torn down by customer, replaced into the appropriate boxes. All vases, containers and packing materials must be returned with your order, or fees will be assessed. Tables and chairs must be broken down and stacked.
A responsible party (you or another adult 21 years of age or older) must be present upon delivery to sign the delivery slip and accept the items suitable for use. If we do not have your valid driver’s license and major credit card on file at this point, we will need to take a photocopy of these items. Any services added at that time will be charged to your account.
Extended Load In/Out or Non-Standard Deliveries:
Standard delivery fee includes drop off at the lowest level of the structure and within 100 ft of the truck/trailer access. Certain job sites require labor intensive load in/out (including elevators and stairs) and these logistical details must be arranged prior to your event. Please be sure to mention all these details to be sure we provide you with an accurate quote. Labor intensive deliveries range from an additional $50 - $200. Please be specific about the delivery details of your location prior to making the reservation. If FMNA discovers a special delivery situation upon arrival, the credit card on file will be charged automatically.
Retrieval without take-down:
If items are not accessible upon pick-up, an additional day rental fee and additional trip fee will be charged, regardless of fault. Client has the option to return items to store to avoid this fee. It is not FMNA’s responsibility to ensure the items are ready for pick-up or for missing items. If items are not returned within three (3) days, replacement fees will be assessed on top of the rental fees, no refunds, no exceptions.
Set-Up Fees:
This fee includes the setup or installation of the rented item and/or applying only the decorations that WE PROVIDE. Fees are based on total number of items, assembly time and decorating involvement. We do not install or decorate with items that were not provided by us. Additional fees may apply if tables or designated area for decor is not ready when we arrive for set up. The set-up fee does not include breakdown, cleanup or removal. A take down service is available for an additional fee.
Take-Down Fees:
Standard take down service does not include washing the serveware or cleaning the rented items. All items must be cleaned and ready for pick up at the agreed time. We offer a cleanup service and must be mentioned at the time of invoicing. We reserve the right to charge a cleanup fee to your card on file if the serveware or other rented items are not cleaned and ready for us to load at the time designated and agreed upon. Late night and same day pickups or takedowns are an added fee.
Damaged/Missing Items:
Renter assumes full responsibility of item upon possession and agrees to pay full replacement cost for lost or damaged items. Renter assumes all risk and hardships (including but not limited to Wind, Rain and Inclement weather) of an outdoor event and will be responsible for damages to the rentals and/or personal injury. Please use good judgement.
Pricing Policies:
Rental Prices are subject to change without notice. Price quotes are valid for 7 days. Orders with special pricing must be booked by the date specified. All rental prices are non-negotiable.
Weather Related Issues:
Forget Me Not Accents does not issue refunds for any reason, including inclement weather. Should bad weather or wind become an issue, FMNA reserves the right to refuse or release such items and offer a substitution of in-stock items to help facilitate an indoor function. The client assumes all risks and hardships involved with having an outdoor event. Please discuss “Plan B” with your coordinator. FMNA is not responsible for revising your event design the day or two prior to your event, should inclement weather be ensuing. It is our desire that your event go as smoothly as possible. However, if you choose to chance the weather, the client assumes full responsibility for wind and weather damages. If FMNA arrives for a delivery and the weather is bad or impending, we will call you or a contact person to discuss options. Please always provide an additional contact name and number should you be unavailable the day of your event.
Payment:
A valid credit card must be kept on file. The credit card will be used for damages, missing items, late fees, replacement fees, cleaning fees, or added services as outlined above. The credit card will be charged if changes are made the day of the event, such as added services, labor or additional items are requested or required. If you submit a check that is subsequently returned, you will be required to pay in cash or credit card only. A $30 fee is assessed on all returned checks.
Late payments – refers to any payment not received in our office fourteen (14) days prior to event date. Payments after this date will have to be made by cash or by bringing in client credit card and swiping it in our office which requires a client’s signature.
Check payments are not accepted the week of the event.
Credit Card Payments - FMNA adds a 3% processing fee.
If payments are not received by the due date, and the credit card on file becomes invalid, expires, or we are unable to authorize it, your non-payment will be considered a breach of contract, and all previous payments are forfeited.
If payment is not received in a timely manner, FMNA will consider your rented items and services available for another client’s use. FMNA is not contractually obligated to accept payments beyond the due date, nor refund previous payments. We will schedule another client’s event on your event date if we have been unsuccessful in contacting you or obtaining a response from you regarding payment. We will attempt to contact you using all phone numbers, email addresses and fax number. You will not receive a notice in the mail. We understand that some things happen which are out of your control and we will work with you if you experience difficulty. It is possible to modify your contract, but must be approved by FMNA. Communicate with us!
Payment for Damaged/Missing Items:
When you return your items on Monday or Tuesday, the office manager will check the items in but is not responsible to check for missing or damaged items. This will be done by our warehouse manager and you will be notified by phone of any missing or damaged items within seven (30) days. Forget Me Not Accents (FMNA) will notify you within one week of the event if damages are discovered, or items are found to be missing upon sorting, laundering and counting.
Damaged items are discarded within 10 days unless the client requests to come pick them up. After 10 days, the client gives up rights to the item(s). Photos of damages will be submitted as proof upon request. If damaged items are not paid for within 7 days, the credit card on file will be billed, unless payment arrangements have been setup with the owner.
Orders and changes:
All order/service changes must be placed in writing or emailed as to avoid any confusion. A detailed invoice will be submitted following any changes to your order by email. Additional services require an appropriate deposit and will be charged to your credit card unless other terms are specified. Emails are considered legal and binding and do not require a signature to be valid. If changes are made the day of the event, a responsible party must sign for them upon delivery, pay with cash, or the credit card will be billed automatically. Substitutions are allowed with a 14 day notice. No substitutions are allowed within fourteen (14) days of the event. Items may be allowed based on availability.
FMNA reserves the right to change or offer similar replacement of any item that has been damaged or deemed not rentable due to circumstances out of our control. We will do our very best to ensure an acceptable solution for you.
Cancellations:
Please be aware that once the contract is signed, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and thus all payments are non-refundable. All services may be cancelled if received in writing no later than 30 days prior to the event. You would not be obligated to pay the balance of your invoice, unless you placed a special order for an out-of stock item which was purchased specifically for your event. In such cases, you would be contractually bound to pay the balance due on the account. Consulting packages contain services that are rendered on a daily basis leading up to the event and must be paid in full, even if the event is cancelled. A credit in the amount of the deposit will remain on file if the event is postponed.
Service Guidelines:
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Outside Decorators
If you, your family members and friends are opting to decorate yourself, or use your own decorator, such person(s) are also required to abide by our guidelines, but you (the client) will be held responsible for damaged or missing items.
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Cleaning/Preparation and Room Readiness
If, upon arrival, FMNA discovers that tables, containers or other items require cleaning before we can properly setup your rentals, FMNA will charge your account for cleaning and preparing the necessary areas/items. Or, FMNA may have to simply drop off items and proceed to another event with no refunds being issued for paid set-up fees.
Example 1 - Tables that have beverage/food debris must be cleaned before we will install table linens. We will not install linens on soiled or damaged tables, as they may stain or snag. Please check with your service provider prior to booking your event to ensure proper preparation.
Example 2 - If your facility provides the tables and chairs, and has agreed to set up the room, and it is not ready upon arrival, FMNA may have to simply drop off the items and proceed to another event, and no refunds will be issued for paid setup fees. If time permits, we will setup the room so that we may make an effort to perform our contractual obligation with you to complete the setup portion of your order. Please provide a telephone number for your Coordinator or family member who is in charge on the day of the wedding to discuss these types of issues, should they arise. Your account will be charged for the additional labor without additional consent. (It is important for these details to be settled ahead of time) We cannot keep other clients waiting who have scheduled deliveries and setups.
Candles and Candle Holders:
Candles are not included with the rental. Only drip-less or flameless candles may be used. If any item is returned with wax residue, a $ 3.00 cleanup fee per candle holder/votive and $15.00 cleanup fee per candelabra will be assessed.
We do have flameless candles for rent. If you decide to add these to your order, please understand that they are made of wax and will melt just as regular candles and cannot be left in the heat of the sun all day. Replacement fees will be charged for any damaged candle.
Self-Clean-up
All items must be free of debris and liquids before returning. Catering items such as drink dispensers, coffee makers, serving trays/bowls or other must be cleaned before returning. Please discuss these services with your food provider. If the items are left in a full/dirty state, FMNA will charge a fee of $25 per item.
Misuse of Items
Upon pickup or delivery, if FMNA perceives that misuse will occur we will not leave the items and no refund will be issued.
Order Terms and Conditions:
Orders placed are subject to a 50% cancellation fee, even if the credit card payment has not been processed. Customer agrees to the Rental Terms and Conditions. Final Selection/ Counts and cancellations must be received no later than the Friday two weeks prior to the event. ALL PAYMENTS ARE NON-REFUNDABLE.